Help and Support

Designed to help mitigate risk in your business

A feature-rich tool to search and source

Connecting the right buyers and suppliers

Find the right community for your business

Were committed to providing excellent customer service.

Browse our support categories to get help and support on everything from how to grow your business to technical support concerning your account. If you cant find what you are looking for then please contact us directly, link at the bottom of the page.

If you have a question, theres a good chance weve answered it here.

Youll find helpful PDFs hosted on each community page.

Turn to our experts for invaluable training and advice on getting started and making the most of your subscription.

If your customer has asked you to register in an Achilles community, its because they need further assurance your company meets the standards they expect from supply partners. After all, theres a lot hinging on that business relationship not just for them, but for you too.

Buyers need to be sure youre compliant with key legislation and regulations, particularly in areas like health and safety, environment, quality and corporate social responsibility ultimately, reputation is everything in todays business world and no one can afford a supply chain scandal.

Once youve joined a community, all the buyers will be able to see your credentials. This will save you time and as well as strengthening existing relationships can help you forge new ones.

It depends what industries and regions you operate in.Our community finder toolwill help you find the most relevant choices.

It may not exist yet, but if theres demand from buyers theres every chance it will in the future. We update our site regularly, so be sure to keep looking.

That depends on who and where you want to supply. If youre hoping to reach potential customers in different sectors or regions, youll need to join each of the communities youre interested in separately.

This is because each community is managed by different selections of buyers and industry associations all of whom want to limit membership to suppliers who can meet their precise needs.

You can find communities using our community finder tool.

No. It will put you in front of buyers you might not otherwise have access to and it makes it quicker and easier for buyers to decide to do business with you. Whats more, our Customer Success Team is on hand to help you optimise your profile and make the most of the opportunities in your community. We also run networking events that can help you meet valuable contacts face-to-face.

With all that in mind, theres a good chance youll win new business but, ultimately, buyers make the choices not us.

Great question, especially as we aim to help you see your business through the eyes of buyers. Join our Customer Success Team for a free hour-long webinar to get a detailed demonstration of exactly how buyers use our communities to select their suppliers.

Once youve subscribed, well send you an online questionnaire to complete. This varies according to the industry and region you operate in. You can expect to be asked for details about your:

As you can see, its a comprehensive process. It could be a good idea for colleagues in different areas of your business to start preparing information ahead of time.

If you have the required information to hand, it should only take 2 or 3 hours. You can refer to our community quick start guides to see what information youll need and start preparing. Youll find this guide in the resources and help section on your community page. If you need any help, feel free to contact your Account Manager.

In most cases, yes. Communities are all about giving buyers reasons to trust you. Knowing that youre financially secure makes it much easier for buyers to address any questions they might have about continuity. As a result, youre more likely to assure them.

Well then begin the process of validating the information youve provided. Once youve passed, your information will be published and made available to the community, and buyers will be able to find you in their searches.

Well also provide you with stamps and certificates you can use across your marketing materials to let the wider world know about your credentials.

For more tips on how to make the most of your subscription, join our Customer Success Team for a free hour-long webinar.

If we spot any problems, well bring these to your attention, talk you through them and allow you to amend your information accordingly.

Dont forget, if you need any help with any aspect of the questionnaire, you can contact your Account Manager.

When you register a product or service we attribute a code to it. Without this code, the product or service wont be visible to buyers as they search the platform. So, if its product or service youre hoping to promote via our communities youll need to register them*.

Depending on the information youve supplied and the criteria of your community and the buyers who are interested in your business, we may need to conduct an audit. Audits are one of the best ways to give potential buyers the highest level of assurance.

Find out more about our assessments and audits

Not a problem. Contact your Account Manager and theyll be able to help you amend it.

Your fee covers the process of collecting and validating your information and then keeping it visible to the communitys members for 1 year.

Youll also get stamps and certificates you can use to promote your business. And, for the duration of your subscription, you can always turn to our Customer Success Team. As well as resolving any problems you might encounter, they can offer advice on how to make the most of your subscription.

Communities work by giving buyers the assurance that theyre dealing with suppliers who meet their specific criteria. Whats important in one region or industry may matter far less in another. With that in mind, our audits are only ever relevant to one community.

If you fail an audit you have the option to be re-audited.

Your information is only useful to buyers if its up to date.

To help you stay on , well contact you whenever any of your certifications are about to expire. Likewise, if there are any new questions buyers need answers to, well alert you. Youll also receive an annual reminder to review your information, though if something important changes its best to edit your profile straight away.

We have different price brackets depending on how many products or services you want to register. Above a certain number (which varies between communities) you can make as many registrations as you like without any change in price.

Every buyer in the community can find your information. That means theres a whole marketplace of potential customers who can see at a glance that youve got the credentials to be part of their procurement strategy.

Its a 5 or 6 digit number. Itll be on your welcome email, on any of the certificates youve been awarded and in your companys questionnaire.

You may have forgotten to renew your subscription. Contact your Account Manager and theyll let you know what to do next. If you cant find the details for your Account Manager thencomplete this formand we will put them in touch with you.

Thats not a problem. Contact your Account Manager and theyll get them reset for you.

We certainly can. Our Customer Success Team are dedicated to helping you make the most of your subscription. They regularly run webinars and training sessions that provide a detailed look at how everything works.

Weve prequalified all our community members, so a lot of the hard work is already done. Now its just about selecting the partner thats best for you. Our Customer Success Team are on hand to help get to grips with the platform or if youd like a personal training session your Account Manager can organise one for you.

As many as you like. Your account administrator can do this under the manage users tab on the platform homepage.

Once youve been validated and your profile has been published, youll be able to download your certificates and stamps from the platform homepage. We can also email you a copy of them.

We support Google Chrome (up to v49) and Firefox (up to v45). You can also use Internet Explorer 10 or 11 in compatibility mode.

(To enable compatibility mode, select tools from the menu bar and click display all websites in compatibility mode.)

Yes, you can. We have a status page that provides live updates on some of our communities. You cansee the current status online.

There are useful resources hosted on each community page. Find your community below.

Our expert team of Customer Success Trainers are on hand to help your company set up and make the most of an Achilles solution. From buyer onboarding to supplier marketing, you can join free in-person and online sessions to make the most of your subscription.

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Company registered address: Achilles Information Limited is registered in Scotland. Registration Number SC137975

Registered office: 7 Burnbank Business Centre, Souterhead Road, Altens, Aberdeen, AB12 3LF