Spend more time helping customers and less time looking things up. increases agent productivity and connects agents with the immediate answers customers expect.
Let me go look that up will be a phrase your customers never have to hear.
Tired of logging into multiple applications to connect with customers? Tired of training your staff on the ticket system, the live chat system, the phone system?
Omnichannel customer support shouldnt require multiple products.
Our live chat system is easy to use and requires no training. Your employees will be able to hop right in from any device in the world.
Match your site perfectly without a designer, in a single click.
As demonstrated on the right, our live chat widget can easily adapt to your sites color palette.
No one wants to be put on hold while your agents look up their account or order. is integrated with your other applications to provide agents with all the data they need to help the customer.
On every interaction, your agents will be able to see everything about the customer right on their screen. Billing, Shopping History, and more!
Weve been working with several partners since the beginning of . Heres what some of them have to say
Weve been working with over the past few months and Live Chat has really helped our sales business. The direct integration with Salesforce allows our agents to work closely with the sales team to make sure our leads get the proper treatment.
Help us learn what is important to your organization
Our mission is to make the customer service experience what it should be: Easy, streamlined, and cost-effective. With , our goal is to make your hold times decrease, average response times faster, and to integrate with virtually any third party/proprietary system in the world. Your customer service software shouldnt just enable you to communicate with your customers, it should help you create better customer experiences.
In 2015, Oxley teamed up with Ben Gabler, formerly Sr. Product Manager of Hosting at GoDaddy.com, to turn Help.com into the worlds premiere customer service software company. During 13+ years of business experience, Gabler became increasingly aware that customer service is often a key differentiator. His experience with customer service, and knowledge of the tools used by companies of all sizes made Gabler a natural fit to lead Help.
Were on the lookout for motivated, curious and smart people to help build the next generation of customer service software. Is that you?
Senior Software Engineer (Backend – Node.js)
Software Engineer (Backend – Node.js)
Software Engineer (Front-end – React.js)