Help and Support

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Find the right community for your business

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Browse our support categories to get help and support on everything from how to grow your business to technical support concerning your account. If you cant find what you are looking for then please contact us directly, link at the bottom of the page.

If you have a question, theres a good chance weve answered it here.

Youll find helpful PDFs hosted on each community page.

Turn to our experts for invaluable training and advice on getting started and making the most of your subscription.

If your customer has asked you to register in an Achilles community, its because they need further assurance your company meets the standards they expect from supply partners. After all, theres a lot hinging on that business relationship not just for them, but for you too.

Buyers need to be sure youre compliant with key legislation and regulations, particularly in areas like health and safety, environment, quality and corporate social responsibility ultimately, reputation is everything in todays business world and no one can afford a supply chain scandal.

Once youve joined a community, all the buyers will be able to see your credentials. This will save you time and as well as strengthening existing relationships can help you forge new ones.

It depends what industries and regions you operate in.Our community finder toolwill help you find the most relevant choices.

It may not exist yet, but if theres demand from buyers theres every chance it will in the future. We update our site regularly, so be sure to keep looking.

That depends on who and where you want to supply. If youre hoping to reach potential customers in different sectors or regions, youll need to join each of the communities youre interested in separately.

This is because each community is managed by different selections of buyers and industry associations all of whom want to limit membership to suppliers who can meet their precise needs.

You can find communities using our community finder tool.

No. It will put you in front of buyers you might not otherwise have access to and it makes it quicker and easier for buyers to decide to do business with you. Whats more, our Customer Success Team is on hand to help you optimise your profile and make the most of the opportunities in your community. We also run networking events that can help you meet valuable contacts face-to-face.

With all that in mind, theres a good chance youll win new business but, ultimately, buyers make the choices not us.

Great question, especially as we aim to help you see your business through the eyes of buyers. Join our Customer Success Team for a free hour-long webinar to get a detailed demonstration of exactly how buyers use our communities to select their suppliers.

Once youve subscribed, well send you an online questionnaire to complete. This varies according to the industry and region you operate in. You can expect to be asked for details about your:

As you can see, its a comprehensive process. It could be a good idea for colleagues in different areas of your business to start preparing information ahead of time.

If you have the required information to hand, it should only take 2 or 3 hours. You can refer to our community quick start guides to see what information youll need and start preparing. Youll find this guide in the resources and help section on your community page. If you need any help, feel free to contact your Account Manager.

In most cases, yes. Communities are all about giving buyers reasons to trust you. Knowing that youre financially secure makes it much easier for buyers to address any questions they might have about continuity. As a result, youre more likely to assure them.

Well then begin the process of validating the information youve provided. Once youve passed, your information will be published and made available to the community, and buyers will be able to find you in their searches.

Well also provide you with stamps and certificates you can use across your marketing materials to let the wider world know about your credentials.

For more tips on how to make the most of your subscription, join our Customer Success Team for a free hour-long webinar.

If we spot any problems, well bring these to your attention, talk you through them and allow you to amend your information accordingly.

Dont forget, if you need any help with any aspect of the questionnaire, you can contact your Account Manager.

When you register a product or service we attribute a code to it. Without this code, the product or service wont be visible to buyers as they search the platform. So, if its product or service youre hoping to promote via our communities youll need to register them*.

Depending on the information youve supplied and the criteria of your community and the buyers who are interested in your business, we may need to conduct an audit. Audits are one of the best ways to give potential buyers the highest level of assurance.

Find out more about our assessments and audits

Not a problem. Contact your Account Manager and theyll be able to help you amend it.

Your fee covers the process of collecting and validating your information and then keeping it visible to the communitys members for 1 year.

Youll also get stamps and certificates you can use to promote your business. And, for the duration of your subscription, you can always turn to our Customer Success Team. As well as resolving any problems you might encounter, they can offer advice on how to make the most of your subscription.

Communities work by giving buyers the assurance that theyre dealing with suppliers who meet their specific criteria. Whats important in one region or industry may matter far less in another. With that in mind, our audits are only ever relevant to one community.

If you fail an audit you have the option to be re-audited.

Your information is only useful to buyers if its up to date.

To help you stay on , well contact you whenever any of your certifications are about to expire. Likewise, if there are any new questions buyers need answers to, well alert you. Youll also receive an annual reminder to review your information, though if something important changes its best to edit your profile straight away.

We have different price brackets depending on how many products or services you want to register. Above a certain number (which varies between communities) you can make as many registrations as you like without any change in price.

Every buyer in the community can find your information. That means theres a whole marketplace of potential customers who can see at a glance that youve got the credentials to be part of their procurement strategy.

Its a 5 or 6 digit number. Itll be on your welcome email, on any of the certificates youve been awarded and in your companys questionnaire.

You may have forgotten to renew your subscription. Contact your Account Manager and theyll let you know what to do next. If you cant find the details for your Account Manager thencomplete this formand we will put them in touch with you.

Thats not a problem. Contact your Account Manager and theyll get them reset for you.

We certainly can. Our Customer Success Team are dedicated to helping you make the most of your subscription. They regularly run webinars and training sessions that provide a detailed look at how everything works.

Weve prequalified all our community members, so a lot of the hard work is already done. Now its just about selecting the partner thats best for you. Our Customer Success Team are on hand to help get to grips with the platform or if youd like a personal training session your Account Manager can organise one for you.

As many as you like. Your account administrator can do this under the manage users tab on the platform homepage.

Once youve been validated and your profile has been published, youll be able to download your certificates and stamps from the platform homepage. We can also email you a copy of them.

We support Google Chrome (up to v49) and Firefox (up to v45). You can also use Internet Explorer 10 or 11 in compatibility mode.

(To enable compatibility mode, select tools from the menu bar and click display all websites in compatibility mode.)

Yes, you can. We have a status page that provides live updates on some of our communities. You cansee the current status online.

There are useful resources hosted on each community page. Find your community below.

Our expert team of Customer Success Trainers are on hand to help your company set up and make the most of an Achilles solution. From buyer onboarding to supplier marketing, you can join free in-person and online sessions to make the most of your subscription.

Achilles © 2018 All Rights Reserved.

Company registered address: Achilles Information Limited is registered in Scotland. Registration Number SC137975

Registered office: 7 Burnbank Business Centre, Souterhead Road, Altens, Aberdeen, AB12 3LF

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Pennsylvania Family Support Alliance

Understanding Child Abuse & Neglect in Pennsylvania

Research on Child Abuse and Neglect

How We Keep Pennsylvanias Children Safe

How PFSA Supports Mandated Reporters

How PFSA Supports Mandated Reporters

What are a Mandated Reporters Responsibilities?

Penalties for Willful Failure to Report

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Community Awareness and Prevention Programs

Understanding Child Abuse & Neglect in Pennsylvania

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What Individuals Can Do To Keep Kids Safe

What Communities Can Do To Keep Kids Safe

Research on Child Abuse and Neglect

Community Awareness & Prevention Programs

Understanding Child Abuse & Neglect in Pennsylvania

Research on Child Abuse and Neglect

How We Keep Pennsylvanias Children Safe

How PFSA Supports Mandated Reporters

How PFSA Supports Mandated Reporters

What are a Mandated Reporters Responsibilities?

Penalties for Willful Failure to Report

Changes in the Child Protective Services Law (CPSL)

Publications for Mandated Reporters

On-Site Mandated Reporters Training

Featured Store Items for Mandated Reporters

Upcoming Events for Mandated Reporters

August 9 Mandated Reporter Training – Recognizing and Reporting Child Abuse – Armstrong County – Armstrong County Children, Youth & Family Services

August 10 Mandated Reporter Training – Recognizing and Reporting Child Abuse – Allegheny County – Allegheny County DHS, Rachael Carson Room

September 10 Mandated Reporter Training – Recognizing and Reporting Child Abuse – Washington County – Courthouse Square

view all upcoming events for Mandated Reporters

Discipline, Parenting Styles and Abuse

Parent & Caregiver Interactive Quiz

Helping Children Cope with Violence

Websites for Parents and Caregivers

Community Awareness and Prevention Programs

Featured Store Items for Parents&Caregivers

Parenting One Day at a Time – 50 Pack (P09)

Parenting When there is Domestic Violence – 50 Pack (P12)

Upcoming Events for Parents&Caregivers

view all upcoming events for Parents & Caregivers

Community Awareness and Prevention Programs

Understanding Child Abuse & Neglect in Pennsylvania

Whos Keeping Your Communitys Kids Safe?

Individual and Communities Interactive Quiz

Resources for Individuals and Communities

What Individuals Can Do To Keep Kids Safe

What Communities Can Do To Keep Kids Safe

Research on Child Abuse and Neglect

Community Awareness & Prevention Programs

Featured Store Items for Communities

view all upcoming events for Communities

PFSA and United Way of Wyoming Valley Partner to Protect PA Kids from Abuse and Neglect

PA Family Support Alliance (PFSA) worked with theUnited Way of Wyoming Valley(UWWV), through a grant from the Moses Taylor Healthcare Foundation, to address child abuse prevention in a multi-year, multi-tiered project. PFSA providedtrainingto UWWV and its partner agencies for professionals and volunteers who aremandated reporters. In addition, UWWV partner agencies participated in PFSAsTrain the Trainer programallowing them to establish their own in-house training program.

PFSA also educated community members about protecting children by holdingFront Porch Projectsessions in high poverty communities as identified by United Way staff.

We are developing an educational brochure and providingPA Blue Ribbon bookmarks and ribbonscobranded with UWWV. It has been a wonderful partnership toProtectPAKids!

Kressler, a former clinical supervisor and program site director at Blueprints for Addiction Recovery, a community-based outpatient dual-diagnosis treatment program in York County, will direct PFSAs services to a network of statewide affiliated agencies.

Kressler has more than a decade of experience in the field of addiction treatment and is widely regarded as a specialist in supporting and helping to heal individuals with substance use disorder and their families.

We are thrilled to have Kayla join our team! The breadth and depth of her clinical and administrative experience will enrich our growing portfolio of programs to protect children across the commonwealth from abuse, said Angela M. Liddle, MPA, president and CEO. Kayla joins PFSA in the midst of an opioid and heroin epidemic that has wreaked devastation on families and left many grandparents struggling to raise grandchildren due to their parents death, incapacitation, or incarceration. Kayla will work effectively and tirelessly to help families cope with addiction recovery while keeping children safe.

When I was six-years old, my grandmother took me out of a home where there was domestic violence, neglect, and abuse, added Kressler. For the last 10 and a half years, Ive worked in the mental health and drug and alcohol sector as a counselor. I know this work is very necessary and I am channeling my grandmothers spirit as I bring my passion to help families in recovery. I value working with a group of strong and committed individuals at PFSA to effect change on a program level to better protect children.

A table lined with shoes representing the 46 children in Pennsylvania lost to child abuse in 2016.

Volunteers planted 4,416 blue ribbon flags as a tribute to each child victim of abuse in PA in 2016

Downtown and regional entities went blue in recognition of Child Abuse Prevention Month

A number of Downtown and Central PA regional entities, including the Harrisburg Hilton, Kamionka Entertainment Groupss five restaurants, residences and establishments along State Street, the PA Turnpike headquarters, the State Capitol, the Market Street and Walnut Street bridges, and schools in the Archdiocese of Philadelphia, shone blue lights in honor of Child Abuse Prevention Month. PFSAs messaging, Learn How to ProtectPAKids, can be seen on more than 130 billboards across the state, thanks to additional support from the Outdoor Advertising Association of Pennsylvania.

On April 4, 2018, the State Street Corridor and the State Capitol featured 4,416 blue ribbons flags as a tribute to each child victim of abuse in Pennsylvania in one year and there was a special memorial of 46 black ribbons, one for each child PA lost to abuse in 2016 the last year for which we have statewide statistics. During the Awards Ceremony, children presented 46 pairs of childrens shoes and baby booties to symbolize that violence had cut short their path to adulthood.

PFSA board and staff members, sponsors, community volunteers, and celebrity guests, among them, Miss Pennsylvania 2017 Katie Schreckengast, several of the 2015 Red Land Little League U.S. World Series Champions, and Dauphin County Commissioner George Hartwick planted the flags.

In communities all over Pennsylvania, Painting for Prevention brings affiliates, advocates, families and artists together for a day to create beautiful, lasting tributes to children, family life and the places we know as home. Each mural has its own character and message. They serve as ambassadors delivering the message that child abuse can be prevented, throughout the year.

Pennsylvania Family Support Alliance and its sponsors, led by PSECU and the Outdoor Advertising Association of Pennsylvania, presented 2018 PA Blue Ribbon Champions for Safe Kids Awards on April 4 to five Pennsylvanians for their efforts to protect children from abuse and neglect. The Wolf administration designated April 4 WearBlueDay in the Commonwealth of Pennsylvania to honor all victims of child abuse and to encourage everyone to help keep kids safe.

Jen is a child sexual assault survivor who now teaches young people how to be safe online and advocates for an end to child sex trafficking.

Darryl is a father who lost a baby daughter to Shaken Baby Syndrome and now teaches parents about the dangers of SBS.

Joyce is a proud grandmother and a 17-year volunteer for the parent-support group at Childrens Aid Society-The Lehman Center.

Megan is a Chester County deputy district attorney who prosecutes child abuse cases and is a key member of the Multi-Disciplinary Team.

Jos reporting for The Bucks County Courier Times and the Intelligencer has led to substantive legislative changes to better protect children.

Speak out about changes in laws and policies that impact children and families. Find out more about our advocacy efforts.

Learn how to prevent child maltreatment, and how to recognize and report it when you suspect a child is being abused.

Support our work with mandated reporters, parents and communities to protect children from abuse.

Sign up to receive newsletters and the most updated information on child welfare in PA.

Parenting When there is Domestic Violence – 50 Pack (P12)

Recovering Families Participant Workbook (BYF06D)

Parenting One Day at a Time – 50 Pack (P09)

06/20/2018 -PA FAMILY SUPPORT ALLIANCE DENOUNCES SEPARATION OF MIGRANT CHILDREN FROM PARENTS AS CHILD ABUSE

05/20/2018 -Newsmakers April 2018 Featured Angela Liddle on Abuse and Neglect in the Commonwealth

Even a quick scan of the daily news tells the story of the opioid epidemic that causes devastating harm to the substance user, her children and family, and the larger

Pennsylvania Family Support Alliance

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Microsoft help and support

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Hello The microsoft help and support window on my windows vista home premium doesnt show the pictures or photos or the arrows , it only show TEXT !! and the pictures or other graphics have been showed as small red cross or just an empty small box ! it happened when i connect to online help first time , but after that i try online help and offline help in settings part ,but doesnt work !

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Pages in Windows Vista Help and Support are not displayed correctly (MVP Ramesh)

MS-MVP – Elephant Boy Computers – Dont Panic!

Elephant Boy Computers – Dont Panic

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Help and support in Windows 10

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Windows 7 had a Help and support button for answering questions about procedures. I cant find this in Windows 10. Should it be there and if so where is it? If not, what do I do instead?

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Bing gives more reliable answers to your questions on Windows 10.However,you can use Get started app which can be found in StartAll appsGet started

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