Privacy and Cookie Notices

At J.D. Power and Associates (JDP), we conduct market research across a variety of industries to understand the Voice of the Customer.

JDP maintains three main websites: for consumers, businesses, and the media; and m and for our corporate clients.

JDP conducts many different types of research. If you have completed a survey from JDP, we will use your information to help our clients better understand your needs and preferences.

The JDP privacy notice is organized to answer your questions regarding how JDP uses the information you provide us and governs the information J.D. Power and Associates (JDP) collects from various sources, including:

Survey respondents for market research studies that are 100% owned by JDP, which are conducted to understand consumer preferences and attitudes across an entire industry or market;

Survey respondents when we receive your information from one of our clients as part of an ongoing customer experience tracking program;

Information we collect as part of our Power Information Network (PIN) operations;

Website users, including users of users of the J.D. Power VoX Platform at or the J.D. Power Business Center website at

Use of the J.D. Power App will be governed by the J.D. Power App terms of use which arelocated here, in addition to the terms set forth herein. You are advised to review all of these terms before you download and use the J.D. Power App.


Contact information that you provide to us or that is provided to us by our clients, such as your name, title and organization, address, telephone number, fax number, or e-mail address.

Your responses to questions that we ask you as part of our market research activities.

To conduct market research into consumer preferences and attitudes around a variety of products and services.

To conduct market research on behalf of our clients regarding consumer preferences and experiences.

To verify consumer responses if needed to ensure the accuracy of our research.

To process transactions and respond to inquiries.

To maintain accounts on our client-facing websites.

To provide clients with information about services and products offered by JDP that we believe may be of interest.

With our vendors to perform services on our behalf.

In connection with research that JDP conducts on behalf of a specific client, we may share PII with our client, subject to survey respondents consent. In these research studies, both the JDP brand and the brand of the JDP client will appear.

For JDP websites that serve our corporate clients, including the J.D. Power VoX Platform, J.D. Power Business Center, PIN sites, and our online delivery platforms, we may share with your employer to ensure you are authorized to use our products and services and to track your usage as part of our contractual agreement with your employer.

Potentially in conjunction with a sale or similar transfer of a business.

When legally compelled or for other legal purposes.

In connection with these legitimate business purposes, your PII may potentially be shared outside of the country where it was collected, anywhere in the world.

If you are completing a J.D. Power survey or engaging in any other market research that J.D. Power conducts, J.D. Power will only use your PII as stated in this Notice, and will not share, rent or sell your PII for marketing purposes. No one will try to sell you anything based on your answers to our market research surveys or other market research activities.

If you want to limit use of your PII (including PII relating to marketing information if you happen to be a business customer) or if you wish to opt-out of receipt of any further surveys, marketing or other communications from J.D. Power, please write to us at:, or:

J.D. Power is committed to providing you with transparency regarding the data collected by J.D. Power and control over the use of that data for interest-based advertising purposes. J.D. Power is compliant with the principles of the Digital Advertising Alliance. You can visit learn more about the program and interest-based advertising. If you would like to opt out of the placement of third party cookies, please visit if you would like to opt out of third party use of your mobile device identifier for behavioral advertising, please see

We have established safeguards and use reasonable security measures to protect your PII from unauthorized access and use.

JDP has a global research team to serve its global customers, and your PII may be stored in a secure location in the U.S., U.K., Germany, Singapore, Japan, China, India, Canada, Mexico, Brazil, or Thailand. Access is limited to authorized persons.

When you visit our sites, our servers automatically log and record your IP address. We use log data to monitor the use of our sites and services. We do not associate your IP address with any PII to identify you personally, except in cases of violation of our website Terms of Use.

Please note that by using this site, you consent to the use of the cookies described below.

JDP or our third-party service providers may use cookies (or other anonymous tracking technologies that do not collect personally-identifiable information) when you visit our websites. A cookie is a small text file placed on your computer or device, which helps our Web sites function better. We may use the following types of cookies:

Strictly necessary cookies, which have to be set to allow us to deliver the site to you and to provide specific services that you request from us. The services offered by this site that require cookies to function include:

Performance or Analytics cookies, which help us to collect information about how visitors use our site, and helps us with site analysis and improvements. Performance or analytics cookies will remain on your computer after you close your browser, but cannot be used to identify you personally.

Functionality cookies, which allow our site to remember your choices or preferences, such as information on online forms or previous orders. These cookies allow us to offer you a personalized experience while using the site. They are not used to track your browsing activity on other Web sites.

You can change your Web browsers Internet preferences to disable or delete cookies, although that may affect certain functions on this site. To learn how to manage your cookies, please follow the instructions from your specific browser, or follow the links below:

If you are visiting this site using a mobile device such as a smartphone or tablet, please refer to the manufacturers instructions on how to manage cookies.

On our website, some of our advertisers may set cookies allowing them to collect information about your online visits. They do this in order to present relevant ads about goods and services that may be of interest to you. We cannot control their use of cookies and do not have access to any cookies they may set. Please note that by using this site, you consent to the use of third-party cookies and other cookies described in this notice.

Some companies disclose when they are using interest-based advertising programs on J.D. Power websites and give you the ability to opt-out of this use of your information. This is sometimes indicated by this icon

displayed in or around third-party advertisements that use interest-based advertising programs. Clicking on this icon will provide additional information about the companies and data practices that were used to deliver the ad. You can opt out of delivery of targeted advertising to you by multiple companies by visiting Please note that even if you opt out, you will continue to receive advertisements, but they will not be tailored to your specific interests.

J.D. Power collects anonymous online activity across multiple websites and ad campaigns. We also work with third-party service providers to collect information (not including your name, address, email address or telephone number) about your visit to this and other websites, mobile websites and/or mobile applications, across your various devices. This data is used for cross device measurement and reporting on the effectiveness of websites and online advertising campaigns. The data is not used for delivering interest based ads.

J.D. Power has a proprietary and patented method for linking together anonymous online activity to offline purchase activity. This data is received and processed in a way that ensures that the online browser data and offline purchase data is not tied together until it has been de-identified (anonymized).

Users can choose to opt out of multi-site data collection by J.D. Power. To opt out,click here.

Until Do Not Track protocol has been finalized, this sites information collection and disclosure practices, and the choices that it provides to consumers, will continue to operate as described in this Privacy and Cookie Notice, whether or not a Do Not Track signal is received.

To review and confirm the accuracy of your PII, or to contact us with concerns or questions, please write to us ator Privacy Official, J.D. Power, 30870 Russell Ranch Road, Suite 300, Westlake Village, CA 91362 USA.

This notice is effective as of September 2016. Future revisions to this Privacy and Cookie Notice will be posted at this location.

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This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Review our Privacy and Cookie Notice for more details.


This privacy policy sets out how this website (hereafter the Store) uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see theList of cookies we collectsection.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

The table below lists the cookies we collect and what information they store.

Stores randomly generated key used to prevent forged requests.

Allows guests to view and edit their orders.

A link to information about your cart and viewing history, if you have asked for this.

Information on products you have emailed to friends.

The store view or language you have selected.

Indicates whether a customer allowed to use cookies.

Facilitates caching of content on the browser to make pages load faster.

Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.

Facilitates caching of content on the browser to make pages load faster.

Facilitates caching of content on the browser to make pages load faster.

Facilitates caching of content on the browser to make pages load faster.

Facilitates caching of content on the server to make pages load faster.

Facilitates translation of content to other languages.

Facilitates translation of content to other languages.

I cant believe how fast and easy it was to renew my BLS card. I learned more with this online CPR certification class than I did it 8 hours in a classroom. The illustrations are great and the videos were fantastic!!! – Judy F. Roslyn, NY

Sky Help

Did you know that most issues can be solved online?

Its the quickest and most convenient way to get help with all your Sky products – just select a category on this page and choose from the available options.

If your issue cant be fixed online, our Help guides will direct you to the best contact option – Live Chat, Facebook Messenger, SMS, email or by phone.

We recommend using our online help first but if youd still rather get in touch, call us on 03300 412 639. We receive a lot of calls every day so call wait times will vary during busy periods and opening times will vary by department.

* Calls to Sky contact centres are free for Sky Talk customers. If youre not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you dont have a calls package, youll need to check your providers tariff guide as charges may apply.

FreeToastHost 2

FreeToastHost 2 is a free website provider, content management system, and email list server for the exclusive use of Toastmasters clubs and districts in good standing. Use of this system is strictly for purposes of Toastmasters related activities and business. We take privacy very seriously and it is our intention to be transparent about the data we collect about you, how it is used and with whom it is shared.

This Privacy and Cookie Policy applies when you use our website system or email list server (described below). We offer our users choices about the data we collect, use and share as described here.

We are a free website provider, content management system, and email list server for the exclusive use of Toastmasters clubs and districts in good standing. Toastmasters clubs and districts use our system and services to greatly simplify the effort needed to produce a good website while additionally making use of custom FreeToastHost provided functionality for club operations and communications. Our Privacy and Cookie Policy applies to any Member, District Leader or Visitor making use of our websites, our email system or other FreeToastHost provided services.

Our registered users (MembersorDistrict Leaders) share their contact information to communicate with other Members and District Leaders, engage with other Members or District Leaders in their club or District, sign up for meeting roles online, post and view relevant website content, and learn new communications and leadership skills in the Toastmasters educational programs. Content and data on some of our Services is viewable to non-members (Visitors).

We use the termDesignated Countriesto refer to countries in the European Union (EU), European Economic Area (EEA), and Switzerland.

This Privacy and Cookie Policy applies to your use of our Services.

This Privacy Policy applies to all sub-domains ofthe FreeToastHost support website (, FreeToastHost websites using a user-registered custom domain, and associated communications and services (Services), but excluding services that state that they are offered under a different privacy policy.

Your personal data is stored on and controlled by our FreeToastHost server located at IP address

As a Visitor or Member of our Services, the collection, use and sharing of your personal data is subject to this Privacy and Cookie Policy and updates.

Changes to the Privacy Policy apply to your use of our Services after the effective date.

FreeToastHost (we or us) can modify this Privacy and Cookie Policy, and if we make material changes to it, we will provide notice via email, or by other means, to provide you the opportunity to review the changes. If you object to any changes, you may request deletion of your FreeToastHost website.

You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy and Cookie Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy and Cookie Policy.

You provide data to create a FreeToastHost website (website administrators contact information) and Members / District Leaders provide data as part of being registered with the club or district website, respectively.

To create a FreeToastHost website you need to provide data including your name, email address, and the club or district number that you are requesting a website for as the new websites administrator. Upon approval by recognized club or district authorities (e.g., email address on, the administrator will receive an email via the provided email address containing link to set their administrator password. The website administrator is a superuser role recognized by the FreeToastHost system for administration of club / district websites. Only one registered website administrator is recognized by the system, but the website administrator has the ability to delegate certain administrator functions to club / district officers.

The website administrator is a distinct role recognized by the system and does not have a profile, per se, as the role is associated with the regular club or district website maintenance and administration. The website administrator does not have to be a registered Member / District Leader in the website.

To become a registered users of a FreeToastHost website as a Club Member or District Leader, you generally need to provide your name and email address, at a minimum to the club / district website administrator or their delegate to be entered into the website. You can optionally provide a phone number that is only visible to other registered users of the website. When you are registered, you can gain access to other club members / district leaders contact information by requesting a new password link be emailed to you when you log in.

You can still use the website if you do not provide an email address, but you will experience fewer benefits from using the website if you do that. You would not be able to receive emails from the club / district distribution lists, you would not be able to receive emailed meeting agendas, and you would not be able to receive notifications from the website intended to be of benefit to you. The system does contain a number of settings available via your Member Profile to enable you to control which notifications you would like to receive and which you do not want to receive.

Once you have obtained a Club Member / District Leader password for your club / district website, you can access and edit your member profile to optionally add additional details about yourself and set your website usage preferences.

You havechoicesabout the information on your profile, such as a secondary email address, your phone number, your Toastmasters member number, your email preferences, your social media links, a short biographical summary, and your photo. You dont have to provide additional information on your profile; however, profile information helps you to get more from your website, including facilitating familiarity and communication with other club members / district leaders, enabling you to easily sign up for Toastmasters meeting roles, and helping your club or district attract other members and district leaders. Its your choice whether to allow your name, biographical information, and photo to be listed on the club/districts Meet Our Members web pageby default, that is disabled. Please do not post or add sensitive personal data to your profile.

By default, when a new member or district leader is added to a FreeToastHost website, the Allow Administrator Edits to my Profile setting is enabled to allow the member to quickly be added to the system (with the administrators assistance). However, once the member is registered in the system, gets their password, and obtains access to their member profile, this setting can be disabled to prevent further changes to the profile by the website administrator or their delegate. If the member chooses to leave this setting enabled, they will be notified whenever someone other than themselves has edited their profile.

You and others may post content that includes information about you (as part of web pages, meeting agendas, meeting notices, forum posts, comments, member emails, and videos) using our website system. FreeToastHost does not make use of this information for any reason other than to compose web pages for your club / district website.

We may receive personal data (including contact information) about you when you complete the Contact Us form or send messages using our email services.

We may receive publicly available contact information from Toastmasters International (e.g., information published on Find a Club pages).

We log your visits, use of our websites, use of our email services, and file uploads to our websites. If your club / district has elected to use Google Analytics, then the pages you visit on the website will also be logged via that service.

We use log-ins, cookies, device information and internet protocol (IP) addresses to identify you and log your use.

We collect data through cookies and similar technologies.

As further described in ourCookie Policy, we use cookies and similar technologies (e.g., HTML5 local storage and device identifiers) to recognize you and/or your device(s) on, off and across different websites and devices. We also allow some others to use cookies as described in our Cookie Policy (e.g. Google Analytics). You can control cookies through your browser settings and other tools.

We may receive data from your devices and networks, including location data.

When you visit our websites, we receive the URL of the site you came from. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier.

If you communicate through our email services, those communications are logged for troubleshooting purposes. (All emails through the system are logged.)

We collect information about you when you send, receive, or engage with messages in connection with our websites and email services.

We are often improving the FreeToastHost website system, which means we get new data and create new ways to use data.

Our system is dynamic, and we often introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy and Cookie Policy.

We use your data to provide, support, personalize and develop the FreeToastHost Website System and email services.

How we use your personal data will depend on which website features you use, how you use those website features and the choices you make in your website settings member profiles. We use the data that we have about you to provide custom websites and personalize user experiences, including email, including with the help of automated systems and inferences we make, so that they can be more relevant and useful to you and others.

Our services provide free websites, custom Toastmasters-focused functionality (e.g., meeting agendas), and email communications for Toastmasters in good standing.

We use your data to authorize access to our Services.

Using our website template, we provide websites filled in with your custom content for a appealing website that represents your club or district.

FreeToastHost provides some custom functionality such as online meeting agendas that are intended to simplify Toastmasters club operations. You are not obligated to used this custom functionalityit can be disabled.

We provide an email list server that supports email distribution lists and officer email addresses. You can also create custom email addresses and distribution lists.

We contact you and enable communications between Members. We offer settings to control what messages you receive and how often you receive some types of messages (e.g, meeting notifications).

We will contact you through email or messages viewable when you log in to your website. We will send you messages about the availability of our services, security, or other service-related issues. We may also send messages about system updates, reminders, documentation updates, and useful forum posts from our support forums. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.

We continue to develop our system and may collect usage data or conduct surveys to determine how to best use our limited resources for further development.

We use information, including public feedback, from our support forums, database queries, and user surveys to inform our decisions about how to further develop the FreeToastHost website system in order to provide you and others with a better, more intuitive and personalized experience and facilitate good communications.

Polls and surveys may be conducted by us and others through our support forums. You are not obligated to respond to polls or surveys, and you have choices about the information you provide.

We use data to help you and fix problems. We may collect debugging information in testing logs when troubleshooting a problem that could include personal information. This debugging information is flushed from the system regularly.

We use the data (which can include your communications) to investigate, respond to and resolve complaints and FreeToastHost system issues (e.g., bugs).

We use data to generate aggregate insights. This is typically done via database queries to determine what settings have been changed from the default settings.

Clubs and districts may collect additional information via services such as Google Analytics which tracks what web pages are being accessed.

We use data for security, fraud prevention and investigations.

We use your data (including your communications) if we think its necessary for security purposes or to investigate possible fraud or other violations of ourTerms of Use Agreementor this Privacy and Cookie Policy and/or attempts to harm or mislead our Members, District Leaders or Visitors.

If you elect to share your member information on the Meet Our Members page, your name, officer role (if an officer), social media links, and your bio will be seen by others.

Your profile is fully visible to the club/district Website Administrator and any club/district officers that the Website Administrator has granted access to. If the setting allowing them to edit your profile is enabled, they may also edit your profile on your behalf. You will receive a message whenever your profile is edited by someone other than yourself.

While FreeToastHost does log email header information for troubleshooting purposes, we only store complete emails that are designated as Spam by our Spam Detection service (SpamAssassin) to enable us to improve our spam detection. FreeToastHost does not provide email accounts, and no complete emails are archived or stored other than for the Spam detection case.

Some clubs and districts may elect to provide an email address for the FreeToastHost email services to copy emails to that are sent through the FreeToastHost email system. The intent of this is to provide a mechanism for clubs and districts to archive their email communications. It should be noted that the system just copies all emails it processes to the provided email address (no filtering). It is possible that some of your personal information could be in those emails in that email accountif this is of concern to you, you should ask the Website Administrator if the archival account feature is in use.

FreeToastHost does not provide any kind of links to your personal information to any outside services..

We may access your personal information as part of our overall troubleshooting and/or maintenance of the FreeToastHost system as a whole. This means that our system developer(s), support staff (FreeToastHost Ambassadors), and technical advisors may encounter your personal information when attempting to assist a club or district to resolve problems and our developer(s) may encounter it as part of making system improvements.

At this time, FreeToastHost is not dependent on any external service providers that would have access to your personal information.

We may need to share your data when we believe its required by law or to help protect the rights and safety of you, us or others.

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our Service (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of FreeToastHost, our Members, personnel, or others. We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.

We may share your personal data as part of a change in control of FreeToastHost or in preparation for that. In that event, this agreement would still be in force, unless you agree otherwise.

We keep most of your personal data for as long as your account is open.

We retain your personal data while your account is in existence or as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of our Services.

You can access or delete your personal data. You have many choices about how your data is collected and used.

We provide many choices about the collection, use and sharing of your data, from deleting or correcting data you include in yourmember profileand controlling the visibility of your information on the public Meet Our Members page to communication and email controls.

For personal data that we have about you:

You can request that your personal data be deleted (e.g., if you are not longer a Member).

: You can edit some of your personal data through your Profile. You can also ask us to change, update or fix your data in certain cases, particularly if its inaccurate or corrupted. You can also limit the amount of information about you used by FreeToastHost by deleting it from your Profile.

Right to Access and/or Take Your Data:

You can request a copy of your personal data and can ask for a copy of personal data you provided in machine readable form. Your website administrator can provide your information in a CSV file format, which is very portable and machine readable.

For more information you may contact us via oursupport forums.

Residents in the Designated Countries may have additional rights under their laws.

We keep some of your data even after you stop being a member or request deletion of your website. This retention is just to allow for simple reactivation (un-deletion) in the event of mistakes. In general, deleted information for members is slated for purging after 30 days, and deleted websites are slated for purging after 90 days. Deleted information that is retained in this way is kept in a hidden state and is not accessible to anyone except the website administrator, their delegates, or system administrators in the event that one of them chooses to un-delete the information.

We may also retain your personal data even after you have closed your account if reasonably necessary to comply with legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Use Agreement, or fulfill your request to unsubscribe from further messages from us.

We monitor for and try to prevent security breaches. Please enable and use the security features available through the website Administration Console.

We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

We process data both inside and outside of the United States and rely on legally-provided mechanisms to lawfully transfer data across borders. Processing data can include data processed by scripts both on our server and browser scripts run via your computer or device. Countries where we process data may have laws which are different, and potentially not as protective, as the laws of your own country.

We have lawful bases to collect, use and share data about you. You have choices about our use of your data.

At any time, you can withdraw consent you have provide by requesting removal from the system.

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent) and legitimate interests.

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object.

We do not share personal data with third parties for their direct marketing purposes.

You can contact us or use other options to resolve any complaints.

If you have questions or complaints regarding this Policy, please contact our support team via our online support forums at

Privacy Settings Panel

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Note:The Settings Manager that you see above is not an image; it is the actual Settings Manager. Click the tabs to see different panels, and click the options in the panels to change your Adobe Flash Player settings.

Use this panel to reset the privacy settings in Flash Player:

If you select Always Deny and then confirm your selection, any website that tries to use your camera or microphone will be denied access. You will not be asked again if a website can use your camera or microphone. This action applies both to websites you have already visited and to those you havent yet visited.

If you select Always Ask and then confirm your selection, any website that tries to use your camera or microphone must ask your permission. This action applies both to websites you have already visited and to those you havent yet visited.

If you previously selected Remember in thePrivacy Settingspanel to permanently allow or deny access for one or more websites, selecting Always Ask or Always Deny has the effect of deselecting Remember for all those websites. In other words, the selection you make here overrides any previous selections you may have made in thePrivacy Settingspanel.

After you select either Always Ask or Always Deny (or instead of doing so), you can specify privacy settings for individual websites that you have already visited. For example, you might select Always Deny here and then use theWebsite Privacy Settings Paneland select Always Allow for individual websites that you know and trust.

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Travel between France, Italy & Spain

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A maximum of 5 adult travelers can use a single Saver Pass. If your group is larger than 5 people, simply order multiple Saver Passes.

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Minimum amount of child is selected.

A maximum of 2 children may travel with each adult.

A maximum of 2 children may travel with each adult.

A maximum of 5 adult travelers can use a single Saver Pass. If your group is larger than 5 people, simply order multiple Saver Passes.

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Minimum amount of senior is selected.

A maximum of 2 children may travel with each adult.

If you wish to order more than 15 Interrail Passes, you can divide them into 2 or more separate orders.

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A maximum of 5 adult travelers can use a single Saver Pass. If your group is larger than 5 people, simply order multiple Saver Passes.

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Booking Conditions

Below you will find our Booking Conditions. Please note that these General Conditions apply only to the purchase of a Pass or the making of a Reservation through the Website. Please read the conditions below carefully and save them for future reading.

Please note: Dutch law is applicable to these Booking Conditions.

Article 2: Conclusion and notification

Article 6: Delivery and execution or orders for Passes

Article 7: Refunds and exchanging Passes

Article 8: Interrail Reservation Service

Article 9: Refund policy of Interrail Reservation Service

Article 10: Reservation Self-Service

Article 11: Refund policy of Reservation Self-Service

For the Interrail Pass Conditions of Use and the Service Policy, please select one of the following links:

The following capitalised terms in these Booking Conditions have the meanings given to them in this article, both in singular and plural form.

: Part of m B.V., registered with the Chamber of Commerce under number 30206952, with registered office at Leidseveer 10 in Utrecht, the Netherlands. Through its Website, customers can purchase Rail Passes and related products.

: The umbrella organisation of Railway Companies, which jointly issue the Rail Passes. With registered office in Utrecht, the Netherlands, and registered with the Chamber of Commerce under number 30172825.

: The natural or legal person who or that purchases a product, such as a Pass or Reservation, through the Website.

: The agreement between the Customer and

: The tickets for the European rail network, which can be purchased in several variants and under various conditions. Also referred to as Interrail/Eurail Passes, depending on the market.

: The possibility to reserve a seat or sleeping place for a future train journey through the Interrail Reservation Service or Reservation Self-Service. The physical or electronic proof of reservation is referred to as Reservation Ticket.

: The online portal where Customers and other people who have an Interrail Pass can request Reservations, which will be booked by agents at

: The online portal where Customers can book Reservations themselves.

: Parties whose services a Customer can use, namely transport by train and any other services provided by these parties, such as transport by boat, tram, or bus. Railway Companies as referred to in these Booking Conditions are members of the Eurail Group G.I.E.

: These conditions, also referred to as the General Conditions.

: Codes that the Customer can use to receive a discount on the purchase of Passes.

: The website of its subdomains, which are part of

Article 2: Conclusion and notification

2.1 has been designated by the Eurail Group G.I.E. as general sales organisation for Rail Passes and may act as an intermediary for the sale of Rail Passes to Customers who wish to make use of the European Railway Companies. thus acts as an intermediary in the provision of Passes and Reservations. is not a party to the (transport) agreement between the Customer and the Eurail Group G.I.E. and the Railway Companies affiliated with it.

2.2 The Agreement is concluded at the moment when the Customer accepts the offer from electronically and meets the associated conditions set by An offer is deemed a binding offer, but may be changed at any time, provided that it is not after acceptance by the Customer, unless in the case of a manifest error.

2.3 will acknowledge receipt of the aforementioned acceptance by email. If it does not, the Agreement may be dissolved at any time.

2.4 has the right to investigate possible fraud and payment problems. If the investigation reveals the possible occurrence of fraud, will inform the Customer accordingly and will have the right not to perform the Agreement.

2.5 The Customer is responsible for providing correct delivery and personal information during the ordering process.

2.6 Complaints regarding the service, the Website and the execution of orders through the Website can be addressed . The complaints department handles all communications and/or requests for a refund on behalf of the management of The complaints department can be contacted during working days and strives to respond to the Customer within two working days.

2.7 Complaints regarding the Pass, the Reservation or the train journey, such as the operation of the Pass, train quality, railway personnel (including seizure of Passes), strikes or the fact that certain trains have only a limited number of seats or require a Reservation, should be addressed to the relevant Railway Company. If preferred, the Customer may also contact r such complaints. Where appropriate, will then forward the complaint to Eurail Group G.I.E.

2.8 These General Conditions and any agreements between the Customer and are governed by Dutch law, unless mandatory law dictates otherwise. The competent court is the District Court for Central Netherlands, in the Netherlands.

2.9 If any part of these Booking Conditions appears to be invalid, this will not affect the validity of the other Conditions. will then adopt a new replacement provision or replacing provisions, which will reflect the intent of the original provision or provisions as much as legally possible.

2.10 In case of a dispute about the General Conditions and the translations thereof, the English text prevails over the other translations, provided that the English version has been provided to and can be understood by the Customer.

2.11 is entitled to amend these Booking Conditions at any time. New purchases are then subject to the amended Booking Conditions. Purchases already made remain subject to the conditions that were provided at the time of the purchase.

3.1   The prices shown on the Website are inclusive of (local) taxes and exclusive of any delivery costs. Costs of delivery are calculated on the basis of the country where the Customer is located and depend on the chosen service level of delivery.

3.2   Prices are subject to change without prior notice.

3.3   The Website may also give the Customer the opportunity to book accommodations, such as hotels and hostels, or to take out travel insurance. Such bookings/reservations and insurance orders are executed by selected partners. The Customer is directed to such partners and their websites through the Website, and the things referred to in this article can therefore not be purchased at the Website itself. is not responsible for any changes, refunds or complaints regarding, for example, reservations/bookings for accommodation, nor for changes in reservations for accommodations that are due to delayed trains, strikes, etc. is not liable or responsible for the performance of an agreement the Customer concludes with a partner as referred to in this article.

4.1   The Customer may purchase an Interrail Rail Pass if they are a citizen or official legal resident of:

• a Member of the Interrail community: Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, FYR Macedonia, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Serbia and Kosovo, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, or the United Kingdom; or

• one of the other European countries: Albania, Andorra, Belarus, Cyprus, Estonia, Faroe Islands, Gibraltar, Iceland, Isle of Man, Latvia, Liechtenstein, Lithuania, Malta, Moldova, Monaco, Russia, San Marino, Ukraine or Vatican City.

4.2   Railway personnel are always entitled to ask the Customer for an identity document. Citizenship can be proven by means of a valid passport or identity card. For the purpose of this article, an identity card is defined as any identity document the Customer may use for travelling.

4.3   Place or country of residence can be proven by means of official residence documents issued by the government. This must be a document that clearly proves that the Customer is registered in the country where they live. Documents vary by country.

4.4   If the Customer is not a European citizen, but officially lives in one of the countries listed in article 4.1 and can prove this by means of residence documents issued by the government, they may travel with an Interrail Rail Pass.

4.5  Individuals who do not belong to any of the groups defined in article 4.1 cannot purchase an Interrail Rail Pass, but can purchase a Eurail Rail Pass through the website of where non-Europeans can purchase Rail Passes.

Article 5: Travel Conditions Passes

5.1   Interrail Passes are not valid for travel in the country where the Customer lives. However, Customers with an Interrail Global Pass get 1 outbound and 1 inbound journey to travel by train to/from the country border. The outbound and inbound journey can also be used to travel to/from airports or docks within the country.

5.2   Youth Passes may only be used by travellers who are under the age of 28 on the first day of the validity of the Pass.

5.3   Children under the age of 4 travel free with a Pass. Children aged 4-11 on their first day of traveling also travel free with a Children Pass. Children must travel accompanied by a so-called adult or senior.

5.4   Seniors Passes may only be used by travellers who are 60 or older on their first day of travel.

5.5   Premium Passes have a system that includes Reservations. However, only one Reservation can be made per person per route and Reservations for night trains are excluded. The latter must be purchased separately.

5.6   Each Pass has its own conditions (age, use, number of countries, duration, etc.). These conditions are all part of the offer and are clearly stated on the Website before any Agreement is concluded.

5.7   All bookings are accepted and all Passes are issued subject to the express condition that is not responsible or liable for any loss (consequential loss or otherwise); any damage (including, but not limited to, loss of or damage to clothing, luggage or property of passengers); death, injury, delay, inconvenience or disturbance caused by, arising from or in connection with any defect to a train, vehicle or other means of transport by land or sea that is used or rented or travelled by; or due to negligence, wilful misconduct, strikes or other acts, omissions or negligence by any railway company or other provider of goods and services. After all, is not a party to the Agreement between the Railway Company and the Customer and the Customer shall understand that is acting merely as an intermediary. In the section on liability, the above is summarised as indirect damage.

5.8   Travelling with a Pass is subject to the conditions, rates and regulations issued by the relevant European railway, transport, bus or other companies, enterprises or individuals (Railway Companies). These conditions may also stipulate that it is mandatory to make a Reservation for certain trains in some countries.

5.9   Travel insurance is recommended, but not mandatory. offers the opportunity to take out insurance through links to partners of

5.10   The Customer must ensure that they are in possession of all necessary travel documents and visas.

5.11   The Conditions of Use for the Rail Passes apply. The Customer can find themhere.

Article 6: Delivery and execution of orders for Passes

6.1   The delivery times listed on the Website are indicative. does everything possible to deliver the package on time, but cannot guarantee that the Passes are delivered on time. is not liable for delays and the consequences thereof if the delivery time is indicative. If the stated delivery time is a strict deadline, for example in case of so-called premium delivery options, the above does not apply and is then obliged to deliver within the stated period, provided that the Customer has provided correct information and is able to take receipt of the order. The amounts charged for delivery will be shown on the Website before any Agreement is concluded. The Website provides a delivery costs calculator for this purpose.

6.2   Interrail Rail Passes can only be purchased by European citizens. Please see article 4.

6.3   The Customer is requested to check immediately upon delivery whether the package contains all products (Passes) ordered. If the package is not complete, the Customer shall contact our order support team within 48 hours .

6.4   If the package is not delivered on time, the Customer shall contact the order support team. will then provide a solution in consultation with the Customer.

6.5   If a Pass is not delivered on time, the Customer may exchange the Pass for a new Pass through the Website, or purchase a new Pass at one of the major European railway stations. The refund policy applies in all cases. Please see article 7.

6.6   If the delivery method allows for online order tracking, the Customer will receive the tracking data in the email confirming dispatch. The Customer shall regularly check the dispatch and delivery status.

6.7   Once the package has been delivered and/or the Customer has signed for receipt, the risk in respect of the order passes to the Customer.

6.8 is never liable for loss, late delivery, or any other type of damage if this is attributable to the actions of the Customer. This is the case if they do not take receipt of the package or, for example, provided incorrect information in the order process.

Article 7: Refunds and exchanging Passes

7.1   This article does not apply to promotional Passes that have been purchased as part of a temporary promotion. These Passes are not eligible for a refund or an exchange.

7.2  A refund is possible only if the Customer has purchased the Pass through the Website and the Pass is returned to us, unused and not yet activated. Pre-activated Passes are only refundable before the starting date. With Premium Shipping, if the Pass is not delivered to you in time, you can apply for a refund regardless of the starting date.

7.3  In principle, a refund will be granted only for unused Passes that are reported for a refund through the Website before their first day of validity. The Website provides the option to start this procedure in accordance with the refund policy.

7.4  15% of the value of the Pass will be deducted from the refund as cancellation charges, after payment to has been made, unless the Customer has opted for premium delivery (or premium delivery was the only option available) and the first delivery attempt of the order occurred after the expected delivery date, as specified during the order process. In that case, the Customer will be entitled to a 100% refund, including costs of delivery.

7.5  A refund is based only on the purchase price of the Pass; costs of delivery already paid and Loss & Theft Coverage (Pass Protection) are not covered by the refund, except in the situation described in article 7.4.

7.6  In case of an exchange for another Pass or in case of a double order, 100% of the amount per Pass, less administrative charges in the amount of € 15, will be refunded, or an equivalent of € 15 in the local currency applies instead of the normal refund of 85%.

7.7  Once payment has been made, an order cannot be revised, modified, or changed. Orders are processed immediately in order to ensure the earliest possible delivery. If the Customer wants to change something in his order, the Customer must exchange the Pass.

7.8  Lost or stolen Passes cannot be refunded or replaced, unless Loss & Theft Coverage (Pass Protection) has been taken out and the applicable specific conditions are met.

7.9  Delivery costs are not refunded, unless the Customer has opted for premium delivery and the first delivery attempt of the order took place after the expected delivery date that was specified during the order process.

7.10  Partially used Passes are never refunded.

7.11  If a Pass is returned to us after the first day of validity, in derogation from article 7.2, a refund will be granted only under the following conditions:

• railway personnel has marked the Pass NOT USED before or on the first day of validity by placing two diagonally crossed lines on the front of the Pass, adding the words Not Used (or a translation thereof) plus a signature and a dated stamp of the office, and the application is filed within 1 month after the last day of validity of the Pass. After this period, applications will never be accepted.

• the Rail Pass has been pre-activated via the online service, but Customer returns it to before the starting date of its period of validity.

• the Rail Pass has been pre-activated via the online service, but a European railway official renders the Rail Pass NOT USED before the first day of validity as mentioned in bullet 1.

7.12  In certain cases, the Customer may be asked to provide personal information, to assess whether a refund may be granted.

7.13  If the Customer wants to file a claim for cover of loss or theft of the Pass, the Customer will be asked to enclose airline tickets to and from Europe, replacement Passes/tickets, a police report, and personal information. Please note that it will not be possible to return these documents to the Customer.

7.14  Passes can never be renewed. All available periods of validity are listed on the Website. If the Customer wants to change this, the Customer will have to exchange the Pass for a new Pass.

7.15  The costs of loss and theft of the Pass are not refunded. After payment of the Pass, it is not possible to cancel the Loss & Theft Coverage (Pass Protection) of the Pass.

7.16  It is not possible to issue a duplicate of the Pass or a replacement Pass. If the Customer loses the Pass or it is stolen and the Customer has purchased Loss & Theft Coverage (Pass Protection), then the general conditions of the loss or theft cover apply.

7.17  The Loss & Theft Coverage (Pass Protection) applies only to Passes and not to Reservations.

7.18  Returning a Pass is possible and will be accepted only if the procedures described and provided in the return policy are followed.

7.19   A refund can never be higher than the maximum order value.

Article 8: Interrail Reservation Service

8.1   This article only applies to Reservations made through the Interrail Reservation Service.

8.2 offers a Reservation Service for certain European trains. The Interrail Reservation Service is available to everyone who has purchased a Pass, either through the Website or elsewhere.

8.3   A Reservation is a printed ticket (Reservation Ticket) that entitles someone to a seat or sleeping accommodation for a certain transport service. It can also be a so-called digital ticket, i.e. an e-ticket for a Reservation.

8.4   Reservations are made on the basis of the information that the Customer provides to the Reservation Service. The Customer is responsible for the completeness and accuracy of this information.

8.5   Reservations can only be used on the date and time specified on the ticket.

8.6   Payment for a Reservation must always be made in euros. Delivery of Reservations is free and the Customer can find an indication of the costs of a reservation for each train on the Website. Reservations are subject to booking charges, the amount of which will be stated on the Website before any Agreement is concluded.

8.7 offers the opportunity to make a Reservation for a large number of Railway Companies, but it is possible that not all reservation options of the Railway Companies are available. Where possible, will then help you find a way to make a Reservation in an alternative way.

8.8   Traveling with a Reservation made through the Website is subject to the conditions, rates and regulations issued by the relevant European railway, transport, bus, or other companies, enterprises or individuals (Railway Companies).

8.9 advises the Customer to check the order immediately upon delivery. If the order is not complete or the information on the Reservation Tickets is not correct, the Customer shall contactthin 48 hours. If the Reservation Tickets are not received at all after confirmation, the Customer should also contactthin 48 hours.

8.10   Once the address for delivery has been entered, the Customer can no longer change it. If the Customer leaves home before the estimated delivery date, it is recommended to have the tickets dispatched to an address in Europe.

8.11   The delivery times listed on the Website are indicative. does everything possible to deliver the package on time, but cannot guarantee that the Reservation Tickets are delivered on time. Eurail is not liable for delays and the consequences thereof if the delivery time is indicative. If the stated delivery time is a strict deadline, the above does not apply and is obliged to deliver within the stated period, provided that the Customer has provided correct information and is able to take receipt of the order. If the Customer has not received the tickets on the estimated delivery date, they should contact the support team of at.

8.12   The Customer will receive the tracking data in the email confirming dispatch. It is the responsibility of the Customer to check the tracking data periodically to see if there are any problems with the delivery, and act accordingly.

8.13   Reservations (tickets) can only be delivered to a physical address or, if it concerns an e-ticket, to an email address.

8.14   Once the package has been delivered and/or the Customer has signed for receipt, the risk in respect of the order passes to the Customer.

Article 9: Refund policy Reservation Service

9.1   This refund policy only applies to Reservations made through the Interrail Reservation Service. The statutory right of withdrawal does not apply to Rail Passes and passenger transport or Reservations for these.

9.2   Once payment has been made, Reservations will be refunded only in accordance with this refund policy.

9.3   Only Reservations made through the Website may be refunded.

9.4   A change to a Reservation after payment will be treated as a cancellation and a new booking, and will be invoiced as such.

9.5   Refunds are offered only for individual Reservations with a value of more than € 25 per person and cancelled at least 1 working day before departure. The amount of the refund may vary per train type and is subject to the regulations of the relevant Railway Company. The amount will be refunded within 2 working days after returning the original ticket, using the credit card or the payment method the Customer has used for the purchase. Booking charges are not refunded.

9.6   Unless otherwise has been agreed, cancellations are possible only before the deadline specified in article 9.4 by sending an email to. The Customer should note that the opening hours of the Reservation Service are from 8.30-17.00 CET on Monday to Friday and that cancellations will be processed only during these hours.

9.7   The original physical Reservation Ticket is needed to process a refund. This Reservation Ticket must be returned to within one month after the departure of the train to which it relates.

9.8   Compensation for delays, strikes and failed trains can be applied for by email to. If possible, railway personnel must have marked the original Reservation Ticket as unused.

9.9   When a request for compensation is made in connection with a cancellation due to sickness, the Customer may be asked to provide personal information.

9.10   The Loss & Theft Coverage (Pass Protection) of the Pass does not apply to Reservations. The cover applies only to Passes.

Article 10: Reservation Self-Service

10.1   This article only applies to Reservations made through the Reservation Self-Service.

10.2   The Reservation Self-Service is available to everyone who has purchased a Pass through the Website or elsewhere.

10.3   The personal information that the Customer provides is used to make the Reservation(s). The Customer is responsible for the completeness and accuracy of this information.

10.4   A Reservation consists of a reservation fee and booking fee.

10.5   After payment, the customer will receive a confirmation email from, in which the invoice and e-ticket are attached. E-tickets will also be saved in customers own account on the Website.

10.6   Reservations can only be used on the date and time specified on the e-ticket. Its the customers responsibility to be in possession of a valid and activated Interrail Pass on this date.

10.7   Traveling with a Reservation made through the Reservation Self Service is subject to conditions, rates and regulations issued by the relevant European railway company, transport, bus or other companies, enterprises and individuals. An overview of the terms & conditions of the railway company can be found on the website of therespective operating carrier.

10.8   Any request to change a Reservation after payment must be directed to the respective operating carrier and are subject to their terms and conditions. Changes to Reservations cant be made through the Website.

Article 11: Refund policy Reservation Self-Service

11.1   This refund policy only applies to Reservations made through the Reservation Self-Service. The statutory right of withdrawal does not apply to Reservations made through the Reservation Self-Service.

11.2   Once payment has been made, Reservations will only be refunded in accordance with the applicable refund policy of the operating carrier for which the Reservation has been made. Carrier refund policies can either be found on the website of therespective railway carrieror inAppendix 1.

11.3 handles refund requests on behalf of the operating carrier, except cases that apply in 11.6. Refunds must be requested through customers own account on the Website ( Only Reservations made through the Reservation Self-Service may be refunded, subject to article 11.2.

11.4   If the Reservation qualifies for a refund, the amount will initially be refunded using the original payment method that was used to make the reservation. Booking fees are not refunded.

11.5   Once a reservation is cancelled in the system, it cannot be reinstated. The cancelled ticket is not valid anymore and cannot be used to board the train.

11.6   For refunds for delays, strikes, failed trains or other special cases, the customer should refer toAppendix 1.

12.1   These Booking Conditions apply to voucher codes provided by These are codes the Customer can use to receive a discount when purchasing a Pass.

12.2   Vouchers can only apply to orders placed directly with through its Website. Voucher discounts cannot be collected on expired orders of

12.3 Only one Voucher is accepted per order and this unique code can be used only once.

12.4   Any specific conditions applicable to the Vouchers, the products for which the Vouchers can be used and their validity and value will be specified on each voucher issued by

12.5   To use the Voucher and receive the corresponding discount, the Customer must enter the Voucher in the field Gift card or voucher code on the shopping cart page during the payment process.

12.6   Vouchers cannot be used to pay for Loss & Theft Coverage (Pass Protection) of the Pass, exchange rate differences relating to the Pass, Reservations, or other charges.

12.7   Vouchers cannot be converted into cash and cannot be sold.

12.8 reserves the right to change the conditions of use for vouchers at any time.

13.1   To make optimum use of the Website and the services offered, the Customer has the possibility to register and set up a personal account.

13.2   During the registration process, the Customer must choose a username (email) and password to log into the Website after registration. The Customer is responsible for choosing a sufficiently reliable password.

13.3   The Customer must keep his login data strictly confidential. is not liable for abuse of login data and may always assume that the person using them is the actual user. All actions through the Customers account are for the responsibility and risk of the Customer.

14.1   The Customer understands that acts merely as an intermediary and is therefore not liable for any direct or indirect damage resulting from the agreement that the Customer has with Eurail Group G.I.E. and the Railway Companies affiliated with it.

14.2 is not responsible for the agreement the Customer eventually concludes with the Eurail Group G.I.E. and the Railway Companies affiliated with it. This means that is also not responsible for what takes place during the use of the Pass.

14.3   The Website may contain links to websites of third party, through plugins or otherwise. does not guarantee the proper functioning of th

The BBC Privacy and Cookies Policy

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3. How do you protect my personal information?

4. What types of personal information does the BBC collect about me?

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10. Whats different for kids and teens?

13. How does the BBC use cookies and similar tracking?

14. How will I find out about changes to this policy?

what information we might collect about you

when we might use your details to contact you

what information of yours we might share with others

your choices about the personal information you give us

This policy coversthe servicesthat are offered by the British Broadcasting Corporation.

And sometimes it covers services offered by parts of our organisation that operate as separate companies. Such as:

BBC World ServiceBBC StudiosBBC Studioworks, BBC Global News, BBC Media Applications Technology, BBC World Service Trading and BBC charities.

But only when those services link to this policy or tell you it applies.

Our services sometimes link to services run by other companies, like playing your BBC Music tracks on a music service such as Deezer. Those companies have their own privacy and cookies policies, so remember that the information you give them will follow their rules and not ours.

We sometimes offer BBC-branded services to other companies, like a BBC Radio 1 YouTube page. Make sure to check their privacy policy so you know how they will use your information.

Were strongly committed to keeping you and your familys information safe. And to do this we design our services with your safety in mind. We also have dedicated teams to look after your information security and privacy.

At the same time, no service can be completely secure – if you have any concerns that yourBBC accountor personal information has been put at risk, for example if someone could have found out your password, pleaseget in touchstraight away.

Some companies that provide services to us run their services from outside the European Economic Area. We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information it could be being transferred, stored or processed in a location outside the EEA.

Well give details about why we need your personal information and how well use it before you begin, unless its obvious.

We might ask for your name and contact details, your date of birth or financial details, depending on what youre doing. If you apply to take part in a programme on politics, for example, we might ask you about your political opinions. This could include information in acreationyou share with us such as peoples names that appear in the creation.

We automatically collect some technical information from these devices and web browserseven when youre not signed in to aBBC account. This might include:

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When youregister for a BBC account, or update your details or settings we ask for some personal information, like your email address and age.

We also collect information about how you use our services, like the articles you read and the programmes you watch.

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a. to deliver our services and to provide you with information about them

b. to deal with your requests, complaints and enquiries

c. to check if youre using BBC iPlayer and to keep the licensing database accurate and up to date

d. to personalise services and give you things more tailored to your tastes

Personalisation is turned onin your account settings.

If you dont want to receive personalised services youcan turn this option off.

Even if you have personalisation turned off, we still collect information about how you use the BBC, but it will be anonymous. For example, wed be able to see that someone looked at a particular story on BBC News but we wouldnt be able to tell that it was you.

e. to show yourelevant advertisingon another companys site

f. to help us understand what kind of services you might use

And sometimes how you might share things with other people.

g. torecommend thingswe think might interest you

h. to show you advertising when you access a BBC service from outside the UK

Some of this advertising might betailored to you.

Youre not a guinea-pig here, butknowing how you use our servicescould lead to the next big technology breakthrough.

j. tocontact youabout various things

We might use your information to contact you about different things, like:

to update you on any changes to the BBCs policies, practices andTerms of Use

to check with you about any service or activity youve signed up for. For example we might tell you if yourBBC account hasnt been used in a long time. Or it might be aboutcreating a child account

to contact you about acreationyou sent us, like things youve sent in to School Report news day

to answer you when youve contacted us, or to respond to a comment or complaint

to invite you to take part in surveys about the BBC services, which are always voluntary

to send you notification on your device if youveselected them in your settings

Well only contact you when we need to or when youve given us permission.

Well never contact you to ask for yourBBC account password.

Well only send youmarketing emailsor contact you about BBC programmes, services and your views on issues about the BBC if youve agreed to this.

Keep in mind, even if you unsubscribe,we may still contact you.

Will my personal information be used when the BBC advertises with other companies?

If you have aBBC accountwe might use information that we hold about you to show you relevant andtargeted advertisingthrough other companies sites, like Facebook, Google, Snapchat or Twitter for example. This could be showing you a BBC advertising message where we know you have a BBC account and have used BBC services.

If you dont want to see our targeted advertising, you can set ad preferences in your social media companies settings. Also, you can visit your BBC account andturn off personalisation, but it will also turn off allpersonalised services.

Well never sell your personal information. We do share it with others in these ways:

Likepost a commentwhich the public can see.

b. When we use other companies to power our services

In order for us to give you quality experiences and to understand how youre using our services we often use other companies to process your personal information on our behalf. For example, sending you emails about things we think might interest you, or to ask you what you think about our services.

We make sure thatyour personal informationis looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure theykeep your information secure.

c. When we share personal information withcompanies in the BBC family

d. When youuse another companys servicethat connects to us, like voice-enabled devices

To access our services through a voice-enabled device, like Amazon Alexa, you need to connect your device to yourBBC account. Well share an identifier for your BBC account with the voice service. Its completely up to you if you want to use the BBC in this way.

e. When we do collaborative research

We do research activities and sometimes collaborate with research partners. Every now and then we share ourcontentand data with them. This might include information weve collected about you. But were careful about what we share and what our research partners can do with it.

We share some personal information withTV Licensing, to check if youre using BBC iPlayer and to keep the licensing database accurate and up to date.

g. Sometimes by law we have to pass on your information to other organisations

We might also share your information if we have to by law, or when we need to protect you or other people from harm.

The BBC has services that are kid-friendly and for teens.

Heres what happens when you use them.

a. Why do we collect information about you in the first place?

We keep information about you so that we can:

b. Well always tell you why were collecting your personal information

Well explain why and how we use it and for how long. Its called a privacy notice. And if we need your parent or guardians permission well give you clear details about whats needed at the time.

c. We can only use your personal informationif we have a valid reason

d. We share personal information about you to others but wefollow some rules

The main rule is we never sell your personal information to anyone.

e. We might ask you to tell us your age

To make sure you use parts of the BBC that are suitable for you. For example:

f. Sometimes well ask to get your parent or guardians consent

Youll see a notification. We might also ask for some details from them, so that we can contact them. Other times we may contact your parent or guardian:

g. Sometimes well tell your parents about your activities

For example, if youre under 13 and your parent has asked to see everycreationyou upload, well share it with them before it goes public.

Sometimes well need to get in touch with you but well always followthese rules.

Its our job tokeep your personal information safe and secure. Thats why we design our services with your safety in mind. And were always looking for the best ways to improve this.

There are also thingsthat you can do to keep safe, likethinking about what information you shareand how to keep your devices secure.

j. Human beings andnot robotswill make the big decisions that affect you

k. You might not be able to use our services if youre outside the UK

If youre outside the UK you might not be able to access some services. Like CBBC and CBeebies.

And you may not be able to get a BBC account. Sorry about that.

l. Youre in control of how we use cookies and tracking

Cookies are bits of data that are stored on your device.Some things on our websites wouldnt be able to work without these cookies. So theyre always on when you visit us.

We use cookies and trackingto make things easier for you, like remembering where you got to in a game or what emoji you selected.

You canswitch off some cookiesand similar tracking technologies. Or your parent or guardian can do this if youre under 13.

m. What we do when you post, upload or share a creation

When you share yourcreationwith us welltry to tell you exactly what were going to do with it.

n. Youve gotprivacy rights, the same as adults, so get to know what they are

ask uswhat personal information we holdabout you

ask usto correctordelete your personal information

tell usto stop using your personal information

If youre 13 or older, you can do this yourself, but not always.

Sometimes well be asking for your parent or guardian to do that.

If youre under 13 your parent or guardian probably has to do it for you.

This depends on what information youre talking about.

a. If youre talking about BBC account

You candelete your account. Your account information is immediately deleted. Keep in mind:

we keep a record of how youve used our services, but this information cant be linked back to you

we also keep anything youve uploaded or commented on

b. What about other information Ive shared with you?

We might have collected other personal information that you mightask to be deletedthat has nothing to do with BBC account.

Remember, youre in control of your personal information.

not let robots make big decisions about you

to ask us to correct information thats wrong, to delete it or to request that we only use it for certain purposes

to change your mind, and ask us to stop using your information. For example,unsubscribing from any marketing emailsorturning off personalisation

Bear in mind, sometimes we might not be able to help. Like if the law tells us we cant or it forms part of our journalistic output.

a. What are cookies and tracking technologies?

Cookies are bits of data which are stored in your computer or mobile when you visit a website or app.

There are alsosimilar pieces of tracking information we collect.

b. Why do weuse cookies and other tracking?

to remember information about you, so you dont have to give it to us again. And again. And again

to keep you signed in, even on different devices

to help us understand how people are using our services, so we can make them better

to deliver advertising to websites outside of the UK

to help us personalise the BBC to you by remembering your preferences and settings. And your progress, so you can pause and pick up where you left off watching a programme, even on a different device

to find out if our emails have been read and if you find them useful

A few things on our websiteswouldnt work without some cookies. Tech people call these strictly necessary cookies. Theyre always on when you visit us.

But we want to use others likefunctional, performance and advertising cookiesto make your experience more enjoyable. Well only use them if youve agreed.You can always change your mind.

Bear in mind there are some other cookies out there from other companies. Thesethird-party cookiesmight track how you use different websites, including ours. For example, you might get a social media companys cookie when you see the option to share something.You can turn them off, but not through us.

Some are erased when you close the browser on your website or app. Othersstay longer, sometimes forever, and are saved onto your device so theyre there when you come back.

d. How do I control my cookies and tracking?

When you first visit us, well tell you about our cookies and ask you to agree if we can use them. You can always change your mindby going to your settings.

Stopping all cookies might mean you cant access some BBC services, or that some of them might not work properly for you.

Another way to control some tracking is in the settings on your device.

We update this policy sometimes. If we make important changes, like how we use your personal information, well let you know. It might be a notice, an email, or a message in your app.

If you dont agree to the changes, then you can always stop using our services,delete your accountand stop giving us any more personal information. Wed be sorry to see you go.

Find out more andcontact us about your rights.

For any other questions or comments about this policy speak to our Data Protection Officer. If youre in the UK:

Were regulated by theInformation Commissioners Office. You can also contact them for advice and support.

3. How do you protect my personal information?

4. What types of personal information does the BBC collect about me?

5. How long will the BBC keep my personal information?

6. How can the BBC use my personal information?

7. When will the BBC use my information to contact me?

8. Will I be contacted for marketing purposes?

9. When does the BBC share my personal information with others?

10. Whats different for kids and teens?

13. How does the BBC use cookies and similar tracking?

14. How will I find out about changes to this policy?

The BBC is not responsible for the content of external sites.

Read about our approach to external linking.

Privacy cookies notice

This notice explains how we use cookies and similar technologies on our websites and mobile applications to help provide you with the best possible online experience.

New regulations will change the way in which the use of cookies is governed in the future and well update this notice once those changes come into effect.

You can visit our website without telling us who you are or revealing any information about yourself.

We promise to treat any personal information about you securely, fairly and lawfully. We are committed to protecting your privacy.

When we ask you for personal information online it will only be in response to you actively applying for or using one of our online products or services.

You can find full details of how we use customer informationhere.

A cookie is a small text file thats stored on your computer, smartphone, tablet, or other device when you visit a website or use an app.

Some cookies are deleted when you close down your browser. These are known assession cookies. Others remain on your device until they expire or you delete them from your cache. These are known aspersistent cookiesand enable us to remember things about you as a returning visitor.

This website uses session and persistent cookies.

If you want to restrict or block the cookies we set, you can do this through your browser settings. The help function within your browser should tell you how.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit Alternatively, you can search the internet for other independent information on cookies.

If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.

We use cookies (and other similar technologies) to:

Provide products and services that you request and to provide a secure online environment

Give you a better online experience and track website performance

Help us make our website more relevant to you

Here we explain a bit more about each of these types and how you can control their use.

Cookies that are essential for us to provide a product or service you have requested and to provide a secure online environment. Without cookies we are unable to provide some products or services that you might request. Other essential cookies keep our website secure. Even if you say No to cookies on this website well continue to use these essential cookies.

maintain online security and protect against online fraud

record your preference regarding our use of cookies on your device

Performance Cookies: Tracking website performance

These cookies collect aggregated information and are not used to identify you.

We use this type of cookie to understand and analyse how visitors use our online services and look for ways to improve them. For example, a cookie might tell us that lots of people give up on an application process at a particular step so we can try to make that step easier to complete.

The analytics cookies we use include:

, which uses cookies to help us analyse how our visitors use the site. Find out more about how these cookies are used on the Google privacy site.

, to analyse how our visitors use our sites. NetInsight uses both session and persistent cookies.

, to improve our websites and services. This service and the cookies it uses help us understand the popularity of our content and make better consumer experiences.

Functionality Cookies: Giving you a better online experience

These cookies remember your preferences and tailor the website to provide enhanced features. Without these cookies, we cannot remember your choices or personalise your online experience.

Make online banking login faster by remembering you between visits on your personal devices

Simplify online transactions by remembering the last account you used and showing it as the default for your next transaction

Display your mini-statements as you like them by remembering which panels youve expanded and collapsed

Remembering relevant information as you browse from page to page to save you re-entering the same information repeatedly

Provide enhanced features, such as playing videos or allowing you to post a comment.

These cookies are usually third-party cookies from marketing partners used to deliver adverts relevant to you and your interests. These cookies can track your browsing history across websites. If you wish to prevent this type of cookie, you may do so through your devices browser security settings.

The third-party companies we partner with include:

As well as the cookies we use on our website, we use cookies and similar technologies in emails. These help us to understand whether youve opened an email and how youve interacted with it. Cookies may also be set if you click on a link within the email.

If you dont want to accept cookies in emails, you can set your browser to restrict or reject cookies, or you can close the email before downloading any images or clicking on any links.

Are you happy for us to use cookies?

Some features that are designed to give you a better online experience only work if we use cookies.

You can change your mind at any time but, for now, are you happy for us to store and access cookies on your device for the purposes described?

If you do not change your preference here, your current preference, (as indicated) will continue to apply

Privacy Notice Institute of Physics

You are here Privacy and cookies

The Institute of Physics(IOP, we, us or our)is a scientific membership society working to advance physics for the benefit of all. Alongside professional support for our members, we engage with policymakers and the public to increase awareness and understanding of the value that physics holds for all of us.

To support our members and our work with the physics community, members of the public and policy makers, we may gather and process your personal information in accordance with this Privacy Notice(notice)and in compliance with the relevant data protection regulations and laws. This notice provides you with information regarding your rights and our obligations and explains how, why and when we process your personal information. Where you have linked to this notice from an IOP website, references in this notice to website or websites are to the specific IOP website which you have linked from.

IOPs registered office is at 76 Portland Place, London, W1B 1NT and we are a registered charity in England and Wales under charity number 293851 and in Scotland under charity number SC040092.We are registered on the Information Commissioners Office Register of Data Controllers; our registration number is Z6802378.

This notice was last updated on 22nd May, 2018

We are committed to ensuring the security and protection of the personal information we process. Personal information is information which identifies you, or which can be identified as relating to you personally (for example, name, address, email address, phone number). We will make every reasonable effort to protect your privacy by adopting a high level of website security and adhering to company policies on how we store and use personal information.

This notice relates to our use of the personal information we collect from you, or that you provide to us, via the online services we make available to you, via phone, email, letters and other correspondence, and in person. It has been created to help you understand our views and practices regarding your personal information.

We recommend that you read this notice prior to using our websites, products or services. If we change this notice we will post the changes on this page, and may place notices on other pages of the website, so that you will be aware of the personal information we collect and how we will use it. If you use this website or our products and services, or access our content on this website, after any such change has been made, you will be deemed to have read and accepted the change.

Your personal information will be used by us. The personal information we collect about you, or that you provide to us, will be dependent on your relationship with us and the way in which you choose to interact with us and your level of engagement with us. Well only collect the personal information that we need in connection with specific activities such as registration or membership requests, volunteering, conducting research, making donations etc.

Personal information provided by you

You may give us personal information when you interact with us, for example applying for membership, registering for an event, completing surveys, signing up for TalkPhysics (our online forum for teachers of physics), donating or when you or your school joins one of our programmes. The personal information we ask for may include, amongst other things:

Personal details (such as name, date of birth, email address, address, telephone number, affiliation, level of education and so on) when you join as a member or supporter;

Your views and opinions about IOP, preferences and interests, and activities you have participated in;

Financial information (payment information such as bank details and whether donations are gift aided).

If you apply for membership, we may collect additional information such as details of referees to support your application. We will also collect information during the course of your membership. For example, the services you use, your attendance at events, your professional achievements and other contact you have with us.

If youre a volunteer then we may collect extra information about you (e.g. references, details of emergency contacts etc.). This information will be retained for legal or contractual reasons, to protect you and us (including in the event of an insurance or legal claim) and for safeguarding purposes.

Personal information created by your interaction with us

Your activities and involvement with us will result in personal information being created. This could include details of how youve helped us by volunteering or being involved with our outreach work and activities. If you decide to donate to us, then well keep records of when and how much you give.

Personal information we collect at receipt and opening of emails or when you use our websites

When you open an email sent by us, we may collect the following personal information automatically:

technical information, including; your geographic location, browser type and version, device type and operating system and platform; and

information about your email consumption, including the full click path from within and on to our sites (including date and time), whether the email was delivered, shared, unsubscribed from, opened, deleted or forwarded.

When you visit our websites, we may collect the following information automatically:

technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, your geographic location, browser type and version, browser plug-in types and versions, operating system and platform; and

information about your visit, including the source of your visit, the full click path to, through and from our website (including date and time), page response times, download errors and length of visits to certain pages.

Personal information from third parties

From time to time, we may collect personal information about you from other third-party sources, including publicly available data sources and your employer or university/school. We will only do this where it is permitted by applicable law(s). This personal information may be used to update and enhance any existing personal information that we currently hold or to provide access to membership services where this is arranged via your employer.

Your personal information may be collected and used to help us deliver our charitable activities, help us raise funds, manage and administer your membership or complete your request for products or services. Below are the main uses of your personal information, but this will depend on the nature of our relationship with you and how you interact with our various services, products, websites and activities.

Managing and administering your membership

We use the personal information you provide as a member to service your membership and to provide guidance on career options, continued professional development and professional standards. This includes sending renewal information, membership magazines and handbooks and information about our Annual General Meeting to members by mail and email. We will also process your personal information if you have chosen to participate in our mentoring programme and to facilitate and support branch and special interest groups, committee and assessment panel members and to provide access to online resources through your MyIOP account. If you are a Chartered Physicist, Charted Engineer, Registered Scientist or Registered Science Technician we will also hold your personal information (including your registration number and registration date) on the relevant Register.

Well always act upon your choice of how you want to receive communications (for example, by email, post or phone). However, there are some communications that we need to send. These are essential to fulfil our promises to you as a member, volunteer, donor or user of our services and products. Examples are:

Membership-related mailings such as your membership magazine, renewal reminders, notice of our Annual General Meeting (AGM) and other committee meetings and elections, changes and additions to membership services, award nominations, information about grants, bursaries and volunteering opportunities available to you, invitations to join our panels and committees and opportunities to input into our policy work;

Transaction messaging, such as invoices and payment receipts;

Confirmation and additional information when you register for an event, attend a committee meeting or volunteer with us;

To respond to your questions and enquiries.

Marketing by Post:Occasionally we will send you marketing information by post where we have decided that it is mutually beneficial to you and our organisation. Such information will be non-intrusive and is processed on the grounds of legitimate interests that reflect your involvement and interest in the organisation.

Marketing by Email:Where you have consented or where it is part of our fulfilment of membership, we will send you email updates about our work, invitations to events and webinars, information about volunteering opportunities or other ways you can get involved in the work we do or competitions and surveys we may run from time to time, you are free to withdraw this consent at any time. If you have provided us with information about your interest areas or location or, if you have purchased or used our products and/or services, we may use this information to tailor the content of our emails to you. We will not send you marketing emails if you have opted out of receiving them. Any marketing emails we send you will include an unsubscribe link at the end of the email.

If you would like to stop receiving marketing emails from us, you can let us know by:

Clicking the unsubscribe link in any promotional emails you receive from us;

Emailing us (please ensure you tell us if you would like to opt out from all email marketing communications or just a particular update); or

Phoning us on 020 7470 4800 (Mon-Fri 9am-5pm BST/GMT).

Our emails may contain a web beacon pixel to tell us whether they have been opened and to verify any clicks through to links or articles within the email. We may use this information for purposes such as determining how to improve our communications to users, which of our emails are more interesting to users and to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you can read the email in plain text view or with images disabled.

From time-to-time we may request information from you via surveys, feedback questionnaires or contest entries. Participation is completely voluntary and you therefore have a choice whether to disclose any information requested. We process your response to any survey or feedback questionnaire you participate in for research, evaluation and statistical purposes including to improve our services and products and the functionality of this website. Where you have entered a contest, we will use your contact information to notify you if you win and where this is the case, to award prizes.

We use your personal information to manage your volunteering, from the moment you enquire to the time you decide to stop volunteering with us. This could include: contacting you about a role or opportunity youve applied for or that we think you might be interested in, sending you materials you may need, providing training where appropriate, processing expense claims youve made and to recognise your contribution. It could also include information from local outreach teams about things happening where you volunteer and about your volunteering, including asking for your opinions on your volunteering experience.

We use your personal information when you register to attend an event or meeting arranged or sponsored by IOP. This may include sending you details of the event or meeting, to confirm your attendance or to request information about any dietary or access requirements to ensure that we provide appropriate facilities or support to enable you to participate in an event. We sometimes take photos at our events and will clearly signpost where this is the case. Images captured may be used on our website and in any other media when promoting our work.

We collect and use personal information provided by you when applying for a grant, bursary or scholarship through IOP. This could include: to assess your application, to notify you as to whether your application has been successful, to award funds and to support you in publicising your research to the wider physics community (where applicable to the scheme you have applied to).

Where you provide us with sensitive information such as your ethnicity or tell us about a disability, this information will only be used for equal opportunities monitoring and, where appropriate, to provide appropriate facilities or support, for example, during an assessment process or at an event. If we intend to use sensitive personal information about you for any other purpose, we will make this clear at the time it is collected.

Fundraising, donations and legacy pledges

If you make a donation, well use any personal information you give us to record the nature and amount of your gift, claim gift aid where youve told us youre eligible and thank you for your gift. If you interact or have a conversation with us, well note anything relevant and store this securely on our systems.

If youve told us that youre planning to, or thinking about, leaving us a gift in your will, well use the information you give us to keep a record of this including the purpose of your gift, if you let us know this. If we have a conversation or interaction with you (or with someone who contacts us in relation to your will, for example your solicitor), well note these interactions throughout your relationship with us, as this helps to ensure your gift is directed as you wanted.

Charity Commission rules require us to be assured of the provenance of funds and any conditions attached to them. We follow a due diligence process which involves researching the financial soundness, credibility, reputation and ethical principles of donors whove made, or are likely to make, a significant donation to the IOP. As part of this process well carry out research using publicly available information and professional resources. If this applies to you, well remind you about the process when you make your donation.

We will process your personal information for the purposes identified above on the following bases:

Our legitimate interests, which include, but are not limited to, processing your personal information for the purposes of providing and enhancing the provision of our products, services and information;

Where processing is necessary to perform our contract with you or to take steps before entering into a contract with you;

As necessary to comply with our legal obligations, resolve disputes and enforce our contractual agreements; and

Where you have consented to our use of your personal information for a specified purpose. Where this is the case, you have the right to withdraw your consent at any time.

We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements.For example, we may store personal information after your membership with us to resolve any potential disputes and to comply with reporting and retention obligations.

Where we store your personal information

IOP operations are based in the UK and Ireland and we store most of our data within the European Union (EU). Some organisations which provide services to us may transfer data outside the European Economic Area but well only allow this if your data is adequately protected. Some of our systems are provided by US companies and whilst it is our policy that we prefer data hosting and processing to remain on EU-based solutions, it may be that using their products results in data transfer to the USA. However, we only allow this when we are certain it will be adequately protected (e.g. US Privacy Shield or Standard EU contractual clauses).

Who we share your personal information with

We will only use your personal information for the purposes for which it was obtained. We will not, under any circumstances, sell or trade your personal information.

We may share your personal information with our subsidiaries (companies owned by IOP), where this will fulfil our commitment to you. For example, if you are an IOP member, we will share your name and contact information with our subsidiary company, IOP Publishing Limited, so they can send you your membership magazine, Physics World, as well as to provide you with access to IOPscience content via your MyIOP account.

We may use carefully selected companies to provide services on our behalf, including data hosting services, delivering postal mail, sending emails, analysing data and processing credit/debit card or direct debit payments. We will only provide those companies with the information they need to deliver the relevant service, and we make sure that your data is treated with the same level of care as if we were handling it directly.

We may disclose aggregate statistics about our members, volunteers, supporters, users of our products and services and visitors to our websites to describe our products, services and operations to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics wont include any personally identifying information.

We will not share your personal information with any third party for their own purposes unless we have made you aware of this at the time of collecting your personal information. For example, if we run an event in partnership with other named organisations, your details may need to be shared. We will be very clear what will happen to your data when you register.

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions, cookie policy or other agreements; or to protect the rights, property, or safety of IOP, our members, supporters and visitors. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Your rights in connection with your personal data

Under certain circumstances, by law you have the following rights in respect of the personal information we hold about you. For more information about these rights or if you wish to exercise them pleasecontact us.

Request access to your personal information(commonly known as a subject access request). This enables you to receive a copy of the personal information we hold about you. You will be asked to provide the following details:

The personal information you want to access;

The nature of your relationship with IOP, for example if you are a member, a volunteer etc.;

The date range of the information you wish to access.

We may also need you to provide information that will help us confirm your identity. If we hold personal information about you, we will give you a copy of the information in an understandable format together with an explanation of why we hold and use it.

Once we have all the information necessary to respond to your request well provide your information to you within one month. This timeframe may be extended by up to two months if your request is particularly complex. In this case, we will notify you and keep you updated.

Request correction of the personal informationthat we hold about you. If the personal information we hold about you is inaccurate, or your personal information changes (such as your email address), IOP will correct, update or remove that your personal information as appropriate, where we are notified by you. This can usually be done by you within any personalisation options of this website (where applicable), or bycontacting us.

Request erasure of your personal information.This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. Please note that whilst we will honour your request wherever possible, we may need to retain some personal information about you for example, where we are required to retain records to comply with our legal obligations.

Object to processing of your personal informationwhere we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object, as described in the communicating with you section of this notice, where we use your personal information for marketing purposes.

Request the restriction of processing of your personal information.This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

Request the transfer of your personal informationto another party. Whenever IOP processes your personal information, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

In the first instance, please talk to us directly so we can resolve any problem or query. You also have the right to contact the Information Commissions Office (ICO) if you have any questions about Data Protection. You can contact them using their help line 0303 123 113 or at

If you wish to talk through anything in our privacy policy, find out more about your rights or wish to exercise them, please contact our Governance & Compliance Manager who will be happy to help.

This Website may place small text files, called cookies, on your computer to distinguish you from other users of this Website. These cookies monitor how you use this Website so that IOP can make improvements, and are also used to give you the best user experience (for example by remembering your login details so that you do not have to enter them each time). Some cookies may also be placed by third parties, for example Facebook and Google, if you use their services via this Website to monitor how you use their services and to target relevant advertising to you when you visit other websites on which they advertise.

In most cases, cookies do not contain personally identifiable data.

This Website may use the following types of cookies:

Strictly necessary cookies (Type 1):

these cookies are essential in order to enable you to move around this Website and use its features, such as accessing secure areas of this Website. Without these cookies, certain services you have asked for cannot be provided.

Analytical/performance cookies (Type 2):

these cookies allow IOP to recognise and count the number of visits to this Website and to see how visitors move around this Website when they are using it, so that we can improve how this Website works. These cookies do not collect personally identifiable information.

: these cookies remember choices you make to improve your experience; for example, your user name, language or region.

: these cookies are placed by third parties to collect information about your browsing habits when you elect to use their services, in order to make advertising relevant to you and your interests.

You can find out more information about the individual cookies actually used on this Website by viewing theIOP Cookie Directory, which is updated regularly.

IOP is not responsible for the use of cookies by third parties, and users are encouraged to read the privacy statements of those third party service providers before using their services. Links to third party privacy statements can be found in theIOP Cookie Directory.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit You should note that deleting certain cookies may prevent you from accessing certain parts of this Website and/or may affect your user experience.

To opt out of being tracked by Google Analytics across all websites, and not just this Website, visit:

This Website may contain links to third party websites and services that are not under IOPs control. Please be aware that IOP is not responsible for the privacy practices of such other websites. We encourage you to read the privacy statements of these third-party websites and services.

The Institute is a charity registered in England and Wales (no. 293851) and Scotland (no. SC040092).