Windows Help and Support

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When I Open Windows Help and Support and click on highlighted areas, such as ,System Information ,a window opens with a heading that says openOEMACW-NOTEPAD with a bunch of jibberish, I guess is code. This never happened before, I would get a window displaying information about my computer. How do I fix this?

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On computers that are running Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2, you may be unable to open Help files that require the Windows Help (WinHlp32.exe) program.

First I would suggest that you install the required WinHlp32.exe file on the computer and check if it works.

Refer the below link and download the WinHlp32.exe file on the computer depending on the what version of windows you have on the computer.

I cannot open Help files that require the Windows Help (WinHlp32.exe) program

If the above step does not fix the issue would suggest that you run a SFC scan which would scan for corrupt system files on the computer and replace them.

2. From the Start Menu, Click All programs followed by Accessories

3. In the Accessories menu, Right Click on the Command Prompt option

4. From the drop down menu that appears, Click on the Run as administrator option

5. If you have the User Account Control (UAC) enabled you will be asked for authorization prior to the command prompt opening. You may simply need to press the Continue button if you are the administrator or insert the administrator password etc.

6. In the Command Prompt window, type: sfc /scannow and then press Enter

7. A message will appear stating that the system scan will begin

8. Be patient because the scan may take some time

9. If any files require replacing SFC will replace them. You may be asked to insert your Vista DVD for this process to continue

10. If everything is okay you should, after the scan, see the following message Windows resource protection did not find any integrity violations

11. After the scan has completed, Close the command prompt window restart the computer and check.

The scan may take some time, so be patient. Windows will repair any corrupted or missing files that it finds. If information from the installation CD is needed to repair the problem, you may be prompted to insert your Windows Vista.

For more information refer the below link.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

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